5 Jobs found

    Issuing Invoices, entry into accounting system     Preparation of all required accounting documents for In-house         Accountant     Assist in preparation of VAT reports and documents     Active external and internal communication     Other accounting tasks assigned with Head of Operation and In-         house Account     Preparation of accounting reports...

Responsible for accepting, monitoring, analyzing the coming calls from all customers with questions regarding finances, statements, complaints, problems with cards, etc. Cooperate and communicate with clients on: Cards issuing and delivery Spending limits on card products Cards blocking and closing Debt payments Invoices preparation Claims management Birthday presents and deliveries Checking and updating of correct clients’ correspondence and delivery addresses Preparation of weekly reports on clients’ interactions; Creating Insignia Online Banking statistics upon request. Clients' assistance and guidance on MasterKey application Maintaining CRM and work with internal documents. Vodafone network (ordering, statistics, cancellations) Any outgoing calls to clients on London or Head...

•    AML and reporting •    Fraud monitoring•    Transaction Dispute handling •    Insurance Claims handling•    Product Knowledge queries•    Other Card benefits queries•    Using the Card Management System in an effective and timely manner•    Client Identification and Security •    Online Services queries•    Identifying Account types and Credit limits •    Maintaining Customer Profile •    Card and Pin related enquires•    Transaction and Authorization information •    Statements and Settlements queries•    New Applications and Account closures requests•    Telephony System navigation•    Email system navigation•    Issues and complaints escalation •    Balance queries•    Assisting LSB with control duties•    Conducting regular customer surveys...

Key responsibilities:File Management:     Monitoring, analyzing and reporting performance data from key departments     Organize, manage, and maintain various customer-related files and documents     Ensure that all files are accurately labeled, updated, and easily accessible     Regularly review and archive outdated files to keep the system clutter-freeCRM Maintenance:     Enter and update customer information in the CRM system     Ensure data accuracy and consistency across all customer records     Assist in managing and maintaining CRM databases     Monitor CRM usage and suggest improvements to optimize workflowFollow up on Requests:     Track and follow up on customer requests, inquiries, and complaints     Coordinate with relevant departments to ensure timely and satisfactory resoluti...

•Communicating with Clients, receiving Clients requests•Working closely with Back Office Luxury Experts on the requests processing•Selling requests solutions to provide high-end luxury service directly to Clients•Building positive relationship with Clients•Searching and analyzing information in luxury lifestyle segment•Database maintenance and daily reportingVýhody:Hradené...