1 Jobs found

•    AML and reporting •    Fraud monitoring•    Transaction Dispute handling •    Insurance Claims handling•    Product Knowledge queries•    Other Card benefits queries•    Using the Card Management System in an effective and timely manner•    Client Identification and Security •    Online Services queries•    Identifying Account types and Credit limits •    Maintaining Customer Profile •    Card and Pin related enquires•    Transaction and Authorization information •    Statements and Settlements queries•    New Applications and Account closures requests•    Telephony System navigation•    Email system navigation•    Issues and complaints escalation •    Balance queries•    Assisting LSB with control duties•    Conducting regular customer surveys...