3 Jobs found

Main duties and responsibilitiesSalesforce Administrator is responsible for configuring, customizing, and managing the Salesforce platform to meet the needs of the company by managing user accounts, data integrity, security settings, automation, reporting, and overall system health. Salesforce Administrator is working closely with stakeholders to ensure efficient use of the platform to its fullest potential and solves business problems through Salesforce functionalities.Salesforce Administrator is trusted advisors on all things around Salesforce. Is the vital bridge between business and technology. Challenges the current setup and ways of working, to help with Salesforce adoption and use.Key responsibilities of a Salesforce Administrator include:•User Management: Creating and managing user...

Responsibilities •    Dealing with customers either by telephone, e-mails, fax, letter or other media within define SLA & quality standards •    Keeping records of customer interactions and contacts •    Researching required information using available resources •    Communication and coordination with all team members, internal departments and  local offices •    Following-up on customer inquiries not immediately resolved •    Identifying and escalating priority issues •    Recommending processes improvements Additional: Division of work in percentage (please note that this is subject to change depending on business):  •    Customer Service - 100%Main KPI’s •    Maintaining the assigned work shift hours •    Providing customers with correct and complete information •    Ensuring KPIs an...

Purpose of the role The position holder will have the responsibility for support of the Customer Service within Global Blue with the focus on the content management of Tax Free forms and other collaterals, incl. information published online (web page, intranet).Responsibilities •    Dealing with customers either by telephone, e-mails, fax, letter or other media within define SLA & quality standards •    Keeping records of customer interactions and contacts •    Researching required information using available resources •    Communication and coordination with all team members, internal departments and  local offices •    Following-up on customer inquiries not immediately resolved •    Identifying and escalating priority issues •    Recommending processes improvements Additional: Division ...