2 Jobs found

Main duties and responsibilities•    Dealing with customers either by telephone, e-mails, fax, letter or other media within define SLA &      quality standards•    Keeping records of customer interactions and contacts•    Researching required information using available resources•    Communication and coordination with all team members, internal departments and local offices•    Following-up on customer inquiries not immediately resolved•    Identifying and escalating priority issues•    Recommending processes improvementsPrincipal accountabilities •    Maintaining the work shift hours•    Providing customers with correct and complete information•    Ensuring the KPIs and SLAs are maintained•    Ensuring the contact logging software is correctly used to allow reports and analysisDuties and...

Main duties and responsibilities•    Dealing with customers either by telephone, e-mails, fax, letter or other media within define SLA &      quality standards•    Keeping records of customer interactions and contacts•    Researching required information using available resources•    Communication and coordination with all team members, internal departments and local offices•    Following-up on customer inquiries not immediately resolved•    Identifying and escalating priority issues•    Recommending processes improvementsPrincipal accountabilities •    Maintaining the work shift hours•    Providing customers with correct and complete information•    Ensuring the KPIs and SLAs are maintained•    Ensuring the contact logging software is correctly used to allow reports and analysisDuties and...