2 Jobs found

Nature and aim of the positionCentralised Services is a function within the Operations organisation of Global Blue. Centralised Services has the responsibility for Processing, Customer Service, Refund Payments and other back office operations. The vast majority of the activities are handled in service centres - Bratislava (Europe). The position holder will have the responsibility for support of the Customer Service within Global Blue with the main focus on the content management of Tax Free forms and other collaterals, incl. information published online (web page, intranet).  Main duties and responsibilities•    Dealing with customers either by telephone, e-mails, fax, letter or other media within define SLA &      quality standards•    Keeping records of customer interactions and contacts...

Nature and aim of the positionCentralised Services is a function within the Operations organisation of Global Blue. Centralised Services has the responsibility for Processing, Customer Service, Refund Payments and other back office operations. The vast majority of the activities are handled in service centres - Bratislava (Europe) and Singapore (APAC). The position holder will have the responsibility for support of the Customer Service within Global Blue with the main focus on the content management of Tax Free forms and other collaterals, incl. information published online (web page, intranet).  Main duties and responsibilities•    Dealing with customers either by telephone, e-mails, fax, letter or other media within define SLA &      quality standards•    Keeping records of customer inte...