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General Description:·        Bug fixing during maintenance·        Testing/pretesting issues during maintenance·        Preparation of design/development estimations for enhancements·        Design of new features·        Maintenance of previously launched products·        Review and analysis of newly reported  issues·        Support of project-related SCM environments...

Perform analysis, diagnosis, and resolution of complex computer problems, and provide best-in-class customer support for end-users.Recommend and implement corrective solutions for end-users in person, and remote support for off-site users as needed.Install, configure, test, maintain, monitor, and troubleshoot end user and computer hardware and peripheral devices.Communicate and multi-task across departments and technologies, while maintaining an appropriate level of professionalism and aligned goals.Utilize corporate ticketing system to document and track incidents, requests, user interactions, and detailed hardware/software asset management.Support Microsoft and Apple operating systems and related software; and Epicor proprietary software as needed.Assist in evaluations of hardware or sof...